I purchased my first Santa Maria investment property in June. A large tri-level 3 bedroom townhouse with lots of mid-century modern character that needed a new kitchen. After looking at several kitchen cabinet suppliers I choose IKEA because of the modern look and low price. In exchange for the low price you do the installation yourself. IKEA supplied an instructional CD and poster illustrating each step of the process of installing the cabinets, sink and counter tops. After designing my kitchen on the IKEA web site, which was really easy, I was able to print my list of needed fixtures and trekked down to LA to place my order. The IKEA associate placed my order from my list but had some trouble entering some compents and was interrupted several times by other customers asking questions. My order arrived on time. A large pallet wrapped in plastic with probably 50 boxes on it. I began building the frames for the cabinet. The instructions are illustrated and after a little practice I got the hang of it. You do need to really follow the illustrations to the tee.
Unfortunately, I discovered I was shipped the wrong corner cabinets. I called IKEA and was first told I would need to drive the wrong ones down to LA for an exchange. After speaking to a manager, IKEA agreed to deliver the correct cabinets at no charge for delivery. That made sense to me because I had already paid for delivery and I live 200 miles away from IKEA. Now with the correct corner cabinets I was able to get the frames done. It was very difficult fitting the corner cabinets with the other cabinets and no instructions are given for this. The next task was also very confusing. There is no instruction on witch door panel goes with witch frame. It was a lot of trail and error. In the end I discovered 3 doors were not ordered. Another call to IKEA resulted in bad news. The 3 doors that were not ordered are discontinued. Apparently the person that placed my order failed to notice this, hence the trouble he had placing the order, and didn’t bother to tell me. So as of today, IKEA is attempting to find these 3 doors for me. I learned while IKEA makes the process of designing the kitchen easy, you must make sure the person entering the order knows what they are doing.
I have tenants arriving in 10 days and this could be a major problem getting the condo finished. I will let you know how IKEA resolves this on my next blog.
Erik Schultz, Realtor Associate
Homes Central Coast Team
Century 21 Hometown Realty